Frequently Asked Questions
Hello and welcome to the David C. Cook FAQ page. Here we list some frequently asked questions. To get to a question either click on the question in the navigation pane to the left, or simply scroll down. If your question is not listed here email us at firstname.lastname@example.org or call us at 1-800-323- 7543.
Do I have to have an account with David C Cook to order from the website?
To place an order on the website you do not have to have an existing account with David C Cook. By ordering online you will establish an account by providing the required information and using a credit card to place your order. To set up a “Bill me” account with David C. Cook, contact Customer Service at 1-800-323-7543 from 8:00 AM – 5:00 PM Mountain Time(GMT -7), Monday through Friday.
My church is tax exempt; how can I be sure I’m not charged tax?
If David C Cook has your tax exemption number on file, you are registered as a tax exempt customer. If you’d like your tax exempt number on file with your customer account, please call 1-800- 323-7543 x4240 or email email@example.com for more information.
How do we change billing address information?
Your account information may be changed by emailing firstname.lastname@example.org or calling 1-800-323-7543 M-F, 7:00 – 5:00 Mountain Time (GMT – 7), with your account number and we will be glad to review your account addresses with you.
What forms of payment do you accept?
We accept Visa, Mastercard, Discover or check by mail. When ordering online, we also accept American Express. You can also bill your church or organization if you have a current account. Call 1- 800-323-7543 for more information.
Where do I send my payment?David C Cook
PO Box 96048
Chicago, IL 60693-6048
What are my shipping options?
Use the shipping rates listed in this chart. When you’re ready to check out in the online store, you will have the opportunity to select a shipping option. Totals will be adjusted accordingly.
|Up to $24.99||8.49|
|25.00 – 74.99||10.49|
|75.00 – 100.99||13.99|
|101.00 – 149.99||15.99|
|150.00 – 199.99||17.99|
|200.00 – 249.99||21.99|
|250.00 – 299.99||24.99|
|300.00+||13%, max of 124.00|
How fast can you ship my order?
Generally, all orders are processed and shipped within 48 hours, providing inventory is available and all order information is accurate and complete. We ship via FedEx so a complete shipping address is needed for delivery.
Is my information secure?
Absolutely. David C Cook employs the latest in internet security and electronic commerce security.
How do I get off your mailing list?
Simply email us at email@example.com or call us at 1-800-323- 7543 and we will be glad to remove you from our mailing list.
What is the deadline to return Sunday school curriculum each quarter?
Curriculum, may be returned up to 30 days prior to the end of the quarter for that curriculum. For additional information or questions, please contact us at 1-800-323-7543.
How does David C Cook handle returns?
We want you to be 100% satisfied with your purchase from David C Cook. If your purchase does not meet your ministry needs and expectations, please return it within 30 days for 100% refund of the purchase price. Please include the packing slip that was enclosed with your order. Don’t have your packing slip? Download a printable returns form here.
Damaged, Defective, or Missing Items
If your order is received damaged, defective, missing items, or is not as you requested, please call our Ministry Services Team at 1-800-323-7543 prior to returning your items and we will do everything necessary to make it right.
Your Complete satisfaction is our number one goal. Any Item you are not satisfied with, if returned within 30 days of receipt and in resalable condition, will be issued a refund (cost of merchandise only). For time frames on curriculum returns, see “deadline to return curriculum” above.
- Repack the items securely
- Please include the packing slip that was enclosed with your order. Don’t have your packing slip? Download a printable returns form here.
- Ship prepaid via USPS with Delivery Confirmation, FedEx Ground, or UPS. Please retain your tracking number. (No COD’s will be accepted)
- Videos, CDs, DVDs, or other media may only be returned for refunds if UNOPENED. If damaged, they may be returned only for replacement of the same item.
- Shipping and handling charges are not refundable
What address should I send returns to?David C. Cook
850 N Grove
Elgin, IL 60120
Where do I find the ISBN/UPC?
If you’ve purchased a product, generally, the ISBN/UPC is on the back cover of your resource by the bar code.
What is your Mission Statement?
Our Mission Statement is: “To equip the Church with Christ-centered resources for making and teaching disciples who obediently transform today’s generations.” Key distinctives of each of our curriculum lines can be found by going to the specific line you are interested in viewing.
I’d like to give my two cents about new resources for David C Cook. How do I do that?
We’re always looking for feedback. You can email us with your product improvement ideas by going to Feedback and entering your suggestions.
I have a manuscript for a book I wrote, and I’d like to submit it. How do I do that?
David C Cook is not accepting unsolicited proposals or manuscripts for books and curriculum at this time. We are, however, accepting submissions for various publications and our David C Cook blog. For writers guidelines and instructions for each of our publications visit our manuscript submissions page.
How can I find a list of books that are out of print?
For a list of out of print titles visit our out of print page.