Hello and welcome to the David C Cook FAQ page where you will find some of our most frequently asked questions. If your question is not answered here, please tell us what you need using our easy contact form. We’re here to help!

Topics:

Ordering

We have friendly folks who can assist you in finding just the right resources. Simply follow the links below to locate one serving your area.

Find a Church & Ministry Consultant
Find a Trade Reseller Contact

Our customer care team is the best! They can help correct an order already placed or fix issues related to items already received.
Reach a friendly service representative in one of 3 easy ways.

  1. Best: Submit a service request via our website. We usually respond to your request next business day, or less.
  2. Email ministry services: customercare@davidccook.org
  3. Talk to a ministry services person at: 800-323-7543
    Monday through Friday,  7:00 am to 5:00 pm Mountain Time. (USA and Canada only).
    Please use options 1 and 2 if you reside outside North America, or call +1-719-536-0100. Toll charges may apply.

Generally, all orders are processed and shipped within 48 hours, providing inventory is available and all order information is accurate and complete. We ship via FedEx so a complete shipping address is needed for delivery.

Shipping rates listed below are for regular ground delivery. When you’re ready to check out in the online store, you will have the opportunity to select a shipping option. If you choose a shipping option other than regular ground delivery, totals will be adjusted accordingly.

Up to $24.99 $8.49
$25.00 – $74.99 $10.49
$75.00 – $100.99 $13.99
101.00 – $149.99 $15.99
$150.00 – $199.99 $17.99
$200.00 – $249.99 $21.99
$250.00 – $299.99 $24.99
$300.00+ 13% †

† Maximum charge of $124.00.
All prices shown are USD.

To place an order on the website you do not need to have an existing account with David C Cook. By ordering online you will establish an account by providing the required information and using a credit card to place your order. To set up a “Bill me” account with David C Cook, contact Customer Service at 1‑800‑323‑7543 from 8:00 AM – 5:00 PM Mountain Time, Monday through Friday.

If David C Cook has your tax exemption number on file, you are registered as a tax exempt customer. If you’d like your tax exempt number on file with your customer account, please call 1‑800‑323‑7543 x4240 or email salestax@davidccook.com for more information.

Your account information may be changed by emailing customercare@davidccook.org or calling 1‑800‑323‑7543 M-F, 7:00 – 5:00 Mountain Time, with your account number and we will be glad to review your account addresses with you.

David C Cook
PO Box 96048
Chicago, IL 60693-6048

 

We accept Visa, Mastercard, Discover or check by mail. When ordering online, we also accept American Express. You can also bill your church or organization if you have a current account. Call 1‑800‑323‑7543 for more information.

Returns

Curriculum, may be returned up to 30 days prior to the end of the quarter for that curriculum. For additional information or questions, please contact us at 1‑800‑323‑7543.

General Returns

We want you to be 100% satisfied with your purchase from David C Cook. If your purchase does not meet your ministry needs and expectations, please return it within 30 days for 100% refund of the purchase price. Please include the packing slip that was enclosed with your order. Don’t have your packing slip? Download a printable returns form here.

Damaged, Defective, or Missing Items

If your order is received damaged, defective, missing items, or is not as you requested, please call our Ministry Services Team at 1‑800‑323‑7543 prior to returning your items and we will do everything necessary to make it right.

Return/Exchange Instructions

Your Complete satisfaction is our number one goal. Any Item you are not satisfied with, if returned within 30 days of receipt and in resalable condition, will be issued a refund (cost of merchandise only). For time frames on curriculum returns, see “deadline to return curriculum” above.

  1. Repack the items securely
  2. Please include the packing slip that was enclosed with your order. Don’t have your packing slip? Download a printable returns form here.
  3. Ship prepaid via USPS with Delivery Confirmation, FedEx Ground, or UPS. Please retain your tracking number. (No COD’s will be accepted)
  4. Videos, CDs, DVDs, or other media may only be returned for refunds if UNOPENED. If damaged, they may be returned only for replacement of the same item.
  5. Shipping and handling charges are not refundable

What address should I send returns to?

David C. Cook
Attn: Returns
850 N Grove
Elgin, IL 60120

Where do I find the ISBN/UPC?

If you’ve purchased a product, generally, the ISBN/UPC is on the back cover of your resource by the bar code.

Privacy

We recommend using the Manage Subscriptions link found at the bottom of all emails sent by David C Cook. There you can adjust your communication preferences, or unsubscribe from all emails. You may also send a request to:  customercare@davidccook.org and we will be glad to remove you from our mailing list.

Absolutely. David C Cook employs the latest in internet security and electronic commerce security.

David C Cook takes your privacy very seriously. Our policy is designed to make your privacy priority while keeping you in touch with David C Cook as your trusted partner in ministry. For more information visit our Privacy Policy page.

Publishing & Product

We’re always looking for comments and suggestions. You can tell us about your product improvement ideas by using our contact form and submitting your ideas.

Our Mission Statement is: “To equip the Church with Christ-centered resources for making and teaching disciples who obediently transform today’s generations.” Key distinctives of each of our curriculum lines can be found by going to the specific line you are interested in viewing.

David C Cook is not accepting unsolicited proposals or manuscripts for books and curriculum at this time. We are, however, accepting submissions for various publications and our David C Cook blog. For writers guidelines and instructions for each of our publications visit our manuscript submissions page.

If you wish to use David C Cook materials, please complete and submit the permissions form on our website.

For a list of out of print titles visit our out-of-print page.

Technology & Downloads

The following video demonstrates the installation of an UnZip helper application on a iPad and successfully downloading a .ZIP compressed file for use in the classroom.

Many of the resources or samples David C Cook delivers to you are collections of multiple files and media in a single download package, or .ZIP file. To use the individual files on your computer, you will click or double-click the filename to open and reveal the files contained inside. In rare cases, a computer may not have the correct program registered to open the downloaded .ZIP file. The following video demonstrates how to register Windows Explorer to be the default program to open .ZIP files.

Disclaimer: this video is not the property of, nor was it recorded by David C Cook. It is provided as a courtesy to our customers to help solve this rare issue.

Customers have reported problems when attempting to download the additional lesson handouts as described on the page How to use the Uncommon group bible studies in each study guide. Download the solution and use the clickable links included to retrieve your handouts. They are exactly the same as printed in the book.

Download Solution