David C Cook Warehouse Move FAQ's
What is the new warehouse address?
Our new warehouse address will be: 1700-1 Madeline Ln, Elgin, IL 60124
Can I still place orders?
Yes! Our ordering system and customer service operations will remain active and unaffected during the warehouse move. (Shipping times may be impacted, as described below.)
Will my order ship?
Orders placed between Thursday, July 24 and Friday, August 1 will not ship until we begin operations at our new warehouse on Monday, August 4.
What is the last day I can place an order to guarantee shipment before the warehouse closure?
Sunday, July 20. Orders received after Sunday, July 20 are not guaranteed to ship until Monday, August 4.
When will shipping resume?
Shipping will resume from our new warehouse on Monday, August 4.
Can I purchase digital products?
Yes! Digital products are still available for purchase and will be delivered as usual.
If I purchased physical product, is there a way to get a digital version if my shipment won’t arrive on time?
Contact our customer service team at 1-800-323-7543 to determine if a digital resource may be available.
What happens if I return something during the timeframe during which you are moving?
Returns received between Thursday, July 24 and Friday, August 1 will not be processed until Monday, August 4.
Where should I send product returns?
- Before July 24: Send to 850 N. Grove Ave, Elgin IL 60120
- On or after July 25: Send to 1700-1 Madeline Ln, Elgin IL 60124
Is the payment address changing?
No, the payment address will remain the same until further notice.
Where can I get more information?
Visit davidccook.org/warehouse or call us at 1-800-323-7543.
Thank you for your patience as we move to our new facility which will enable us to serve you better.
