David C Cook Warehouse Move FAQ's
FREQUENTLY ASKED QUESTIONS – WAREHOUSE MOVE
- What is the new warehouse address?
Our new warehouse address will be: 1700-1 Madeline Ln, Elgin, IL 60124
- Can I still place orders?
Yes! Our ordering system and customer service operations will remain active and unaffected during the warehouse move. (Shipping times may be impacted, as described below.)
- Will my order ship?
Orders placed between Thursday, July 24 and Friday, August 1 will not ship until we begin operations at our new warehouse on Monday, August 4.
- 4. When will shipping resume?
Shipping will resume from our new warehouse on Monday, August 4.
- 5. Can I purchase digital products?
Yes! Digital products are still available for purchase and will be delivered as usual.
- 6. If I purchased physical product, is there a way to get a digital version if my shipment won’t arrive on time?
Contact our customer service team at 1-800-323-7543 to determine if a digital resource may be available.
- 7. What happens if I return something during the timeframe during which you are moving?
Returns received between Thursday, July 24 and Friday, August 1 will not be processed until Monday, August 4.
- 8. Where should I send product returns?
Send to 1700-1 Madeline Ln, Elgin IL 60124
- 9. Is the payment address changing?
No, the payment address will remain the same until further notice.
- 10. Where can I get more information?
Call us at 1-800-323-7543.
Thank you for your patience as we move to our new facility, which will enable us to serve you better.